Shipping Policy

Last updated: [enter date]

This Shipping Policy explains how kupiknjigu.ba processes, prepares and delivers orders placed through our online store.

1. Order processing

After an order is successfully placed, the customer receives an order confirmation by email if a correct email address was provided. Orders are processed on business days, in line with internal procedures and product availability.

2. Preparation and dispatch

We aim to prepare and hand over orders to the delivery service as soon as possible. Processing time may depend on product availability, correct delivery details, payment confirmation and other circumstances that affect dispatch.

3. Delivery area and costs

Delivery is available to areas shown during checkout. Delivery costs, if applicable, are displayed before the order is confirmed and may depend on the delivery address, order value, parcel weight and selected delivery method.

4. Delivery methods and times

Orders are delivered through available delivery services and logistics partners. Estimated delivery times are shown where available and may vary depending on the destination and carrier conditions.

5. Delivery information

The customer is responsible for entering complete and accurate delivery details. Incorrect or incomplete information may cause delays or failed delivery.

6. Damaged or missing shipments

If the shipment arrives damaged, incomplete or does not arrive within the expected time, contact us with the order number and relevant details so we can review the case and help resolve it.